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Terms & Conditions

The Calm Reset Co. – Mental Wellness Coaching & Mentorship Services

Last updated: 12/12/2025

 

By enrolling in a coaching or mentorship program with The Calm Reset Co., you agree to the following terms and conditions:

1. Program Overview

Your enrolment includes access to the specific program, service, or coaching package outlined at the time of purchase (e.g., The Calm Method™, Group Coaching, or 1:1 Coaching). This may include live calls, digital materials, email or Teams, and support tools as described in the program description.

 

2. Scope of Service

The Calm Reset Co. offers non-clinical coaching and emotional wellness education. These services are not a substitute for medical, psychological, or psychiatric care. If you have significant mental health needs or a current diagnosis, we recommend working with a clinical therapist or clinician alongside this program.

 

3. Client Responsibility

You are responsible for your own emotional wellbeing, actions, and results throughout the program. You acknowledge that your participation is voluntary, and that personal insights, breakthroughs, or progress may vary.

 

You agree to:

  • Show up for sessions respectfully and on time

  • Practice self-care between sessions

  • Communicate any concerns or boundaries clearly

  • Respect the privacy and experience of others (in group settings)

 

4. Payment & Refunds

Full payment is required to confirm your place.

Due to the digital and live nature of the program, no refunds are offered unless agreed in writing under special circumstances. Please consider your readiness before enrolling.

If The Calm Reset Co. cancels or reschedules a program for any reason, a refund or credit may be offered at our discretion.

 

5. Rescheduling & Cancellations (1:1 Clients)

You may reschedule a 1:1 session with a minimum of 24 hours’ notice. Late cancellations or no-shows will be considered a forfeited session. If you have an emergency, please contact us directly to discuss options.

 

6. Confidentiality & Group Safety

All personal information shared in sessions (1:1 or group) will be treated with care and confidentiality, except where disclosure is legally required (e.g., risk of harm).

In group programs, you agree to respect others’ privacy, and to refrain from sharing names or stories outside the space.

 

7. Intellectual Property

All materials, tools, methods (including The Calm Method™ and program content) are the intellectual property of The Calm Reset Co. and Rozanne Di Bella. You may not replicate, distribute, or use them outside your personal growth without written permission.

 

8. Technology & Access

You are responsible for having reliable internet access and a quiet space for Team calls. Program materials may be shared via email, Google Drive, or Canva. Please download or save content promptly, as access may be time-limited.

 

9. Wellness & Safety Disclaimer

While we use trauma-informed and nervous-system-aware practices, this program does not guarantee therapeutic outcomes. You are encouraged to seek professional support if your mental or emotional needs exceed the scope of coaching.

We will always work compassionately and collaboratively — and honour your autonomy and pace.

 

10. Contact & Support

If you have questions or need support during the program, please email hello@thecalmresetco.com.au. Office hours and reply timeframes will be communicated at the start of your program.

 

Acknowledgment

By enrolling, you agree to these terms and conditions. This ensures a clear, supportive, and respectful experience for everyone involved.

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