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Privacy Policy

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Last updated: 12th December 2025
Business: The Calm Reset Co.
Website: www.thecalmresetco.com.au

At The Calm Reset Co., your privacy matters. This policy explains how your personal information is collected, used, stored, and protected when you visit this website, join programs, or work with me.

By using this website or booking services, you agree to the practices outlined here.

 

1. What Personal Information We Collect

We may collect the following information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Intake forms and questionnaire responses

  • Emergency contact information

  • Parent/guardian information (for teen clients)

  • Any information you choose to share during communication

Automatically collected information

When you visit the website, Wix may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Cookies and analytics data

This helps improve site performance and user experience.

Sensitive information

While The Calm Reset Co. supports emotional wellbeing, we do not request or store clinical mental health diagnoses.
If you voluntarily share sensitive information (e.g., emotions, wellbeing concerns), it is kept confidential and used only for coaching purposes.

 

2. How Your Information Is Used

Your information may be used to:

  • Provide coaching services and programs

  • Respond to enquiries

  • Process bookings and payments

  • Personalise your coaching experience

  • Send reminders, updates, or relevant resources

  • Improve website functionality

  • Maintain safety and duty of care (see below)

We do not sell or share your information with third-party marketers.

 

3. Duty of Care & Safety Exceptions

Your information remains confidential except where disclosure is required:

  • If there is risk of harm to yourself or others

  • If a child or teen is at risk and mandatory reporting laws apply

  • If required by law, court order, or legal process

Whenever possible and appropriate, you will be informed before information is disclosed.

 

4. How Your Information Is Stored & Protected

We use secure digital systems and password-protected platforms to store your information.

  • Booking and payment details are processed through secure providers (e.g., Wix, Stripe, PayPal).

  • Intake and session notes are stored securely and only accessible to staff employed by The Calm Rest Co.

  • Emails are stored in an encrypted service.

No method of electronic storage is 100% guaranteed, but reasonable industry-standard steps are taken to protect your data.

 

5. How Long Information Is Kept

Information is retained for as long as necessary to provide services and comply with legal requirements:

  • Coaching notes: up to 7 years (standard professional practice)

  • Teen client records: up to 7 years after turning 18

  • Contact details: removed upon request

You may request deletion of your records at any time unless laws require continued storage.

 

6. Third-Party Services

The Calm Reset Co. uses trusted third-party platforms including:

  • Wix (website hosting, analytics cookies)

  • Stripe / PayPal (payments)

  • Microsoft Teams (session delivery)

  • Email providers (client communication)

These platforms have their own privacy policies, and we encourage clients to review them.

We do not control or accept responsibility for how these platforms handle data.

 

7. Cookies & Analytics

This website may use cookies to:

  • Understand how visitors use the site

  • Improve loading speed and navigation

  • Track marketing performance

You may disable cookies through your browser settings, though some features may not work as intended.

 

8. Accessing or Updating Your Information

You have the right to:

  • Request a copy of your personal information

  • Ask for corrections or updates

  • Ask for your data to be deleted (unless legally required to retain it)

To make a request, contact:

hello@thecalmresetco.com.au

 

9. Teen Privacy Considerations

For clients under 18:

  • Parent/guardian consent is required to begin services

  • Sessions aim to protect the young person's privacy while ensuring safety

  • Safety concerns will be shared with a parent/guardian and/or relevant authority

Teens are informed when information needs to be shared.

 

10. Changes to This Policy

This Privacy Policy may be updated at any time.
Most recent changes will be reflected at the top of the page.

 

11. Contact

If you have questions or concerns about your privacy, please contact:

hello@thecalmresetco.com.au

Oran Park, NSW, Australia

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